Privacy Policy

Last updated: April 30, 2026

This Privacy Policy explains how PoweredQuip ("Company," "we," "our," or "us") collects, uses, and protects personal information when you use our website, mobile applications, and CRM platform (collectively, the "Services").

By accessing or using the Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Account Information

We collect information when you create or update an account:

Name
Email address
Phone number
Business name
Password or authentication credentials
Billing details (processed via Stripe — we never store credit card numbers)

B. Payment Information

Payments are processed through Stripe. We do not collect or store credit card numbers. Stripe stores and processes payment information under its own Privacy Policy.

C. Usage Data

We automatically collect information such as:

Login activity
Features used
Interaction logs
Crash reports
IP address
Device/browser information
Cookies or similar technologies

D. Location Data

With your permission, our mobile applications may collect GPS-level precise location and approximate location from IP. Used for job routing, mapping, and visit verification.

E. CRM Customer Data (Your Business Data)

You upload and store customer data within PoweredQuip, including customer names and contact information, addresses, photos (e.g., before/after job images), job notes and descriptions, quotes, invoices, and payment tracking, and scheduling and project history. You own this data. We only process it to provide the Services.

2. How We Use Information

We use information to:

Provide and improve the Services
Manage accounts
Process payments
Enable CRM features
Send confirmations, reminders, and transactional messages
Respond to support inquiries
Analyze usage and platform performance
Prevent fraud or abuse
Communicate updates or changes
Comply with legal obligations

We do not sell personal data.

3. Third-Party Service Providers

We use service providers that may process data on our behalf, including:

Stripe – payments
AWS / Render / Vercel – backend, hosting, database, authentication
Framer – marketing site hosting
Analytics providers – Google Analytics, LogRocket, Sentry
Email providers – SendGrid, Resend, Mailgun
OpenAI, Anthropic, Google – AI-assisted features
Twilio – SMS messaging

All providers are contractually required to use data only to provide their services to us.

4. AI Features and Data Processing

PoweredQuip includes AI assistant features powered by third-party large language model (LLM) providers, including OpenAI, Anthropic, and Google.

To respond to your queries and perform actions within the app, the AI may process business data including customer names, contact information, addresses, job history, quotes, and invoices. This data is transmitted to the AI provider only to fulfill the specific request.

Your data is not used to train AI models by any of these providers.

You can limit AI data processing by choosing not to use AI features for sensitive data. For questions about how AI features handle your data, contact support@poweredquip.com.

5. Sharing of Information

We do not sell your information. We may share data only:

With service providers listed above
To comply with law, legal process, or government requests
To investigate or prevent security issues
To protect the rights or safety of users or the company
In a merger, acquisition, or sale of assets (with notice)

We never share your CRM customer data with other businesses using the platform.

6. Data Ownership & Control

You retain ownership of all CRM data you upload. We may access this data only to provide support, ensure functionality, comply with legal obligations, or improve or maintain the system. You may request export or deletion of your data at any time.

7. Data Retention

We retain data while your account is active, as required to provide the Services, and as necessary for legal obligations (tax, accounting, fraud prevention). You may request deletion unless we are legally required to retain certain information.

8. Security

We use commercially reasonable security measures such as encrypted connections (HTTPS/TLS), secured cloud infrastructure, access controls, encrypted storage of sensitive fields where applicable, and monitoring and audits. No system is 100% secure, but we follow industry best practices.

9. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

Access your data
Correct your data
Delete your data
Export your data
Opt out of certain processing
Withdraw consent for location services

10. Children's Privacy & Teen Users

A. Under 13

Our Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that data was collected from a child under 13, we will delete it promptly.

B. Teen Users (Ages 13–17)

Teens may access the Services only under the supervision of an adult account owner. The adult account owner is responsible for adding teen users, monitoring activity, and ensuring compliance with our Terms. Teens cannot independently create an account.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will notify users via email, in-app notice, or updated "Last Updated" date above.

12. Contact Us

PoweredQuip
Puyallup, WA
support@poweredquip.com